Here you can find all you need to know about returns.
Yes, you can return your order. We charge a small return fee for all orders. You can request a return via our return portal. If you ordered larger items such as furniture or certain lighting fixtures, you will need to initiate a return by contacting
We do not offer free returns. We charge a €5 return rate for returns to Belgium and the Netherlands. For these 2 countries we work with PostNL as carrier. For all other countries, you can return with a carrier of choice.
We charge a €8 return rate for all returned orders. You can request a return via our return portal. If you ordered bigger items like furniture or certain lighting, you will have to create a return by contacting our costumer service.
You can return an item up until 14 days from delivery.
Returning an item is simple by using our return portal or scanning the QR code on the paper that comes with your packing list. Once in the return portal, you can easily create your return request. We will process your return request and send you a co
You will receive a confirmation email once your return has been approved.