Returns

Here you can find all you need to know about returns.

Can I return an item?

Yes, you can return your order.We charge a €5 return fee for all orders. You can request a return via our return portal. If you ordered larger items such as furniture or certain lighting fixtures, you will need to initiate a return by contacting our

Do you offer free returns?

We do not offer free returns. We charge a €5 return rate for returns to Belgium and the Netherlands. For these 2 countries we work with PostNL as carrier. For all other countries, you can return with a carrier of choice.

How much do I need to pay to return an item?

We charge a €5 return rate for all orders. You can request a return via our return portal. If you ordered bigger items like furniture or certain lighting, you will have to create a return by contacting our costumer service.

How much time do I have to return an item?

You can return an item up until 14 days from delivery.

How do I return an item?

Returning an item is simple by using our return portal or scanning the QR code on the paper that comes with your packing list. Once in the return portal, you can easily create your return request. We will process your return request and send you a co

How do I know that my return has been processed successfully?

You will receive a confirmation email once your return has been approved.